Frequently Asked Questions
Everything you need to know about your Mouse in a Box experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I ensure I'm ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, we pride ourselves on using organic cotton and recycled fabrics across 80% of our collections to ensure high quality with a lower environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna.
Can I track my package after it ships?
Once your order is processed, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery progress.